Tech Support Demo Video

One of the biggest problems faced by all IT departments are end-users placing service calls for items that can be solved very easily.  UART addresses these issues by providing for a 'self-help' application that the end-user must use before contacting tech support.  After completing the 'self-help' and the problem remains, then, they may at that time e-mail tech support.

When they do e-mail tech support, a complete 'snap shot' of that system is generated and sent along with the end-user's e-mail.  This aides the IT department in determining which course of action is needed to effect a quick and proper repair.

An example tech support e-mail is HERE.
(Note:  All Personal Information Has Been Replaced With Dummy Data)

Also, another feature of UART, is the means of connecting with the end-user via the Internet and 'taking control' of the end-user's computer.  The end-user can be anywhere in the world connected to the Internet and this can be done.  Real-time data is presented to the tech support staff to allow them to connect to the end-user's computer at anytime.  Depending on the types of equipment your company has in use, you might be able to troubleshoot routers and printers as well.

An example of remote desktop support is HERE.
(Note:  All Personal Information Has Been Replaced With Dummy Data)

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